Below are a list of our frequently asked questions!
WeRides is a logistics service provider for auto transport. We offer complete customer care, from booking support to providing on-site representatives who ensure your shipment needs are met. Our relationship with trusted and reliable carriers enables us to effectively provide flexible shipping options to our clients.
WeLocations are designated WeRides locations, which are also known as Terminal locations, for vehicle drop-off and pick-up, thus ensuring customer convenience and more personalized customer experience. At each location, a WeRides representative will be present to greet you.
Terminal to terminal (WeLocation to WeLocation) car shipping is the cheapest option of all. Here, you can drop-off/pick-up your vehicle at a prearranged location where your car(s) is safely loaded/unloaded on/from an auto carrier. You will be informed about the delivery details by the WeRides team 48 hours before the date of arrival for your convenience.
Your car gets picked up from your preferred location and dropped off at your doorstep. However, due to certain restrictions on the route to your location, we may call you to a nearby place; thereby, avoiding any possible damage to your car or the car carrier.
You can drop-off your vehicle at a Terminal location (WeLocation), and we can deliver it at your doorstep based on your date of arrival.
An enclosed car carrier is a closed truck that is primarily used for custom-built high-value, classic or luxury cars. Your car(s) is safe from any wear and tear caused by weather conditions. It means that your vehicle(s) is as clean as you left it. The only thing to keep in mind while booking is that enclosed car shipping is priced differently and is booked months in advance.
An open car carrier is an open truck that carries around 8-9 cars safely from one city to another. It is the most widely used way of shipping cars across the country and comes at a lower price than an enclosed car shipping.
A VIN (Vehicle Identification Number) is a series of letters and numbers that can be found on your insurance papers, vehicle registration, and on your vehicle. Newer vehicles have a 17 digit VIN but older models may have a shorter VIN. The VIN is not the same as a license plate number.
If your vehicle is modified from stock in any way such as with a lift, canopy, larger tires, please let us know when you book a shipment as it will impact the pricing.
WeRides transports: Compact vehicles, Cars, SUVs, Crossovers, Light and Heavy Duty Trucks, Cargo Vans, Minivans. We cannot ship vehicles over 7 feet tall. Please let us know if your vehicle is lifted or over-sized and we will reach out to our carrier and see how we can accommodate your request.
No, the cost to ship a vehicle differs with the type of vehicle, make, model and year, and to/from locations you choose.
We can ship cars to almost any city in Canada. However, below are the popular destinations which our customers make requests from: Vancouver | Kamloops | Kelowna | Saskatchewan | Calgary | Edmonton | Toronto | Thunder Bay Sudbury | Windsor | London | Regina | Ottawa | Montreal | Winnipeg
Unfortunately, the car must be in the driving condition in order for the vehicle to be loaded onto the carrier.
Ground clearance is the minimum distance between the ground and the bottom of a vehicle. A vehicle with less than 6 inches of ground clearance can’t be driven onto certain trailers as the bottom of the vehicle will scrape while driving up and down the loading ramp
No. The cover could scuff the paint on your vehicle during transport and would probably rip off due to the wind. If you’re concerned about protecting your vehicle from the elements during transport, ask us about our enclosed car shipping options.
Personal items are shipped at your own risk and are not insured and must be approved prior to shipment. Please contact WeRides to enquire about the shipment of personal items.
No. This is not permissible as transporting a live animal requires approval and safety procedures that are beyond our expertise.
A thorough pre-trip and post-trip inspection are completed with every WeRides shipment. Pictures are taken of the vehicle and provided to the carrier and the customer. Each of the carriers has both liability and cargo insurance. In the event of vehicle damage, the client must report the damage immediately and pursue a claim against the carrier’s insurance.
WeRides takes pride in transporting vehicles with the utmost care and precision. We value that our customers entrust us with their vehicle(s) without a doubt. Thus, we intend to keep the promise at any cost and take any matter related to damage to customers’ vehicles very seriously. Hence, we help our customers in resolving the issues with the auto haulers, in case of any damages. That being said, please be assured that all carriers are both liability and cargo insured.
WeRides only works with reliable carriers who have both liability and cargo insurance coverage and clean driving abstracts.
No, but it is recommended to have the vehicle insured before shipping. Please contact us for more information.
WeRides team along with the car carrier do a thorough pre-trip and post-trip inspection for every car shipment. Pictures are taken of the vehicle and provided to the carrier and the customer.
You should book your shipment at the earliest time possible to ensure that your preferred shipment dates are available. WeRides also provides urgent delivery options which are priced higher than shipping car(s) on the later dates of the month. If you require a shipment with less than 7 days advance notice, please call a WeRides associate for further details.
The drop-off details are given as soon as you make the booking. You’re given a date range within which you can drop your car(s) at the WeLocations (Terminals). For Pick-up, you will be notified 48 hours before your car is about to arrive at the destination terminal.
Yes. Please contact a WeRides Associate for more details.
WeLocations (Terminals) are safe and monitored 24x7. We can safely park your vehicle(s) for up to 3 days without any extra charges. Post 72 hours period, you will be charged CAD 10 per day per vehicle.
You will be notified 48 hours before the arrival to schedule the pick-up. However, in case you aren’t available then we would safely park your vehicle at WeLocations (Terminals) and keep the delivery date and slot as earlier.
Once you make a booking, you will be provided with a Personal Reference Number which you can use to track the live location of your vehicle. Our GPS enabled fleet not only enables you to locate your vehicle but also lets you know where and when your car will be delivered.
You can claim 100% of the cost of shipping your car if you are moving your car(s) for work or as a full-time student. WeRides provides you with a Canada Revenue Agency (CRA) compliant invoice so that you can submit it with your T1-M form. To know more about criteria and deductions, please read here.
We understand how much you love to customize your car. However, shipping a modified vehicle comes at a different shipping cost. While light modifications don't affect the cost as much as other customizations that affect the size and weight do. Below are some of the modifications that can affect the cost of shipping a car:
Yes. On the payment page, please choose the e-transfer option to access details for the transfer. Transfer the amount shown on your payment page to firstname.lastname@example.org. Once you have made the payment, come back to the payment page and enter the Reference ID shared by your bank. This way, we can check in our system and give you the payment confirmation against your order ID within 24 hours.
WeRides provides its customers with full money back guarantee. You’ve 24 hours from the time of your order confirmation to see if your reservation fits nicely into your schedule. If it doesn't, you can choose to get a full refund or reschedule your booking as per your convenience. Please contact us or call us at +1 (778) 244-8726 to reschedule or cancel your booking.
Once we get a confirmation from you on mail to cancel your booking, the refund process is initiated. The amount will be credited to your account within 7 days.
You can upgrade by choosing enclosed car carrier option or opt-in for door to door or terminal to door shipping services before your drop-off date and time. Please contact us or call us at +1 (778) 244-8726 to make changes.
Please leave a copy of the vehicle registration and insurance in your glove-box.
We would like you to keep these points in mind while preparing your vehicle for shipment.
Your vehicle will be driven by the carrier on and off the transport trucks.
Yes. Once you have confirmed the shipment by making payment, the WeRides team will get in touch with you to confirm the full name of the person you have designated to drop off or pick up your vehicle. Please be sure to give their contact information, including phone number and email address, along with a preferred government ID for verification.